Simmons® mattress / boxspring: 10-year limited warranty
All Simmons® mattresses and box springs are covered by a 10-year limited warranty. This warranty only covers product defects of a structural and manufacturing nature. Warranty period starts on the delivery date of the product. During the first two years of the warranty period, Simmons will, at its discretion, replace a defective product for free. From the third to the tenth year, a replacement fee will be charged, at the number of years of ownership times one tenth of the prevailing official retail price. Under the warranty period, transportation cost for delivering the replacement will be borne by the customer.
In case an identical model or material is not available, Simmons reserves the right to substitute a comparable model or material, and the price difference shall be borne by the customer.
Do use a supportive, rigid, non-yielding foundation. Your mattress may become sagged if a non-supportive foundation is used.
Do use foundation that can fully support the centre, front, end and sides of the mattress.
Do use a quilted mattress pad on your mattress at all times to avoid stains.
Do not remove the white law label or the model name label. These labels serve as a means of identification to establish your warranty rights.
Do not bend or fold, stand or jump on the mattress as damage can occur.
Do not use cleaning fluids on your mattress; it may damage some of the materials.
Coverage
5-year warranty is available on steel structures foam, plastic parts, woodwork or manufacturing defects.
Damages arose from abnormal household usage or induced by natural / artificial light exposure is excluded from our warranty service. Normal wear and tear after aging are also excluded.
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